Specialised Services

• Strategy and advisory: Strategic roadmap, advice and planning, to identify, analyse and deliver ITSM and ESM projects based on demands from the business or regulatory bodies. This includes assessment of all processes, people, tools and data to formulate the best outcome for your organisation while managing costs and mitigating operational risk.

• Return on investment: Maximising your ROI in your platform by migrating and automating IT and business processes in the platform. This is a particular area of success for us and can lead to significant cost savings, efficiency gains and personal distinction.

• Real automation: Strengthening the foundations of your platform by focusing on the CMDB and incorporating our RACI framework to automate ownership and accountability of all processes in the ITSM and ESM platform.

• Rationalisation: Form a strategy for the merger of two or more ITSM instances (e.g. from a M&A) into a single unified instance; typically complex and risky, we have deep experience of successfully performing this activity at scale. This also extends to simplifying an instance that has been adversely impacted by technical debt.

• Process optimisation: Work with process owners and senior stakeholders to re-engineer and optimise business processes to allow your organisation to get the best outcomes from your technology platform.

• Workforce empowerment: Achieve the best quality and utilisation of delivery staff with targeted education, empowering, and mentoring programmes.

• Programme leadership: Running workshops across any ITSM and ESM product suite, integration, or bespoke process targeted for automation, to create blueprint solutions; this includes requirements specifications, application and integration designs, roadmaps, project plans and management of them, testing strategies, training plans and deployment runbooks.